Exchange & Refund Policy

As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed.

Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.

For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached.

For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.

For Weave hair: You can gentle remove the weave from its package to test the color. Do not remove the zip tie.

You must submit your request for a return or exchange before the 30th day after delivery. For example if your order was delivered May 1st, you have until May 31st to submit a return or exchange request.

All returns must be emailed in. Any returns received without notice may will be rejected.

Yes, customers are responsible for safely sending the exchange or return item back to us. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns.

For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Tools returned and found to be have opened or used are subject to a 15% restocking fee.

For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Due to the hygenic nature of the product we are unable to return open hair tools. Tools that are received in used condition are discarded.

In the event that open tools are returned to us they are subject to a 15% restocking fee that will be deducted from your return. In the event opened hair is returned to us they will be subject to a 25% restocking fee. If your item shipped with no shipping fees but is returned a £10 fee will be deducted.

All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A £25 return to sender fee is applied to these orders.

We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.

Items that ship with free delivery will have a £10 deduction if returned for initial shipping costs.

Applies to items purchased between November 3, 2025 and January 8, 2026.

Hair Extensions

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
• Condition: Hair must be in original packaging, with ties intact and unopened.
• Sales Items: Hair purchased during seasonal promotions (e.g. Black Friday, Boxing Day) is eligible for exchange or store credit only — no refunds.
• Final Sale: Items marked as final sale cannot be returned or exchanged.
• Return Label Fee: A £9.95 fee applies to all returns and exchanges.
• Rejected Returns: Hair that is opened, worn, or altered will be rejected and sent back or disposed of.

Styling Tools

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
• Condition: Tools must be unused and in original packaging.
• Sales Items: Tools purchased during seasonal promotions (e.g. Black Friday) qualify for store credit or exchange only — no refunds.
• Kits & Bundles: All Styling Kits and Bundles are final sale.
• Return Label Fee: A £9.95 fee applies to all returns and exchanges.
• Special Promotions: Some promotions may include unique return conditions, noted in the product description.

Shipping & Handling

• Shipping fees are non-refundable.
• Duties and taxes paid to your country are non-refundable.
• A £9.95 return label fee applies to all exchanges and returns.
• Returned or abandoned packages: Orders returned to sender or not claimed will be refunded minus applicable costs, including a minimum £25 return-to-sender fee.
• Tracking: We recommend using a tracked shipping method. Bombay Hair is not responsible for lost or damaged packages without tracking.